CONTACT & FAQ
CONTACT THE CHOOSE LOVE TEAM
Merchandise Enquiries
merchandise@choose.lovePress and Media
media@choose.loveFREQUENTLY ASKED QUESTIONS
Who are Choose Love?
Choose Love does whatever it takes to identify, close and prevent gaps in services and protections for refugees and displaced people. We are a lean, passionate team driving a fast-paced global movement across 15 countries. We elevate the voices and visibility of refugees and are the only funder of agile, community-based organisations providing vital support to people along migration routes globally. In just five years, we have reached over one million displaced people and have worked with over 35,000 volunteers. We now support over 135+ projects across Europe, the Middle East and the US-Mexico border, providing everything from lifesaving search and rescue boats to food to legal advice. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.
In 2020, we acknowledged our role in perpetuating power and privilege dynamics within charitable giving and movements for change. We committed to operating solely under the name Choose Love rather than Help Refugees, as this unifying name more accurately reflects the change we want to see in the world. This work is underway and is reflected in our branding of the stores this year, but unfortunately, we are not as far along in this process as we would like. Despite this, we are still actively moving towards this goal as part of a wider move from a model of charitable giving to one of social justice.
You can read our statement of solidarity here.
All profits from the sale of each item will be donated by House red Limited who operate the Choose Love store. A donation will be made to Choose Love from this production run. Choose Love is a restricted fund under the auspices of Prism the Gift Fund, UK Charity No 1099682. From May 1st Choose Love will continue it's work as the independent charity Choose Love CIO no. 1177927.
What is your merchandise made from?
We use organic cotton in all our merchandise.
Where is your merchandise made?
The cotton used in our merch is from farms in India. The ginning and spinning mills are also based in India, as is the factory that knits, dyes, washes, cuts, sews and irons the merchandise. The merchandise is then screen-printed in the UK before being sent to the fulfilment centre.
The sourcing factories are all part of the Fair Wear Foundation. The Fair Wear Foundation is an independent organisation that works to improve labour conditions in factories.
The 8 pillars of focus of the FWF:
- Employment is freely chosen
- No exploitation of child labour
- No discrimination in employment
- A legally binding employment relationship
- Payment of a living wage
- Reasonable hours of work
- Safe and healthy work conditions
- Freedom of association
How should I care for my item?
To extend the life of your Choose Love t-shirt and reduce its environmental footprint, please ensure you wash it inside out at 30ºC/86ºF. Refer to the care label for detailed instructions. Please donate or gift your items if you are no longer able to wear them. Our recycled Choose Earth Reluv t-shirts have varying care instruction so please refer to the care label inside your garment for detailed care instructions.
Can I return/exchange an item?
Regrettably, due to our supplier costs and the way our systems work, products which are returned or exchanged will not result in a charitable donation. We understand that in some cases returns and exchanges are unavoidable, but we request that you please only do so if your purchase is not wearable or giftable.
When will I receive my order?
We aim to handle orders quickly and efficiently; however, some orders may take longer than this to process. Orders cannot be processed on Saturdays, Sundays and UK Bank Holidays.
What if I am not home when they deliver?
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you. We do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.
What countries do we ship to?
United Kingdom, United States of America, Åland Islands, Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City.
Where is my delivery?
You can track your order using the tracking number and the link on your dispatch confirmation email.
I have placed my order, can I add more items?
Unfortunately, we’re not able to edit orders once they are placed. You will have to place a new order.
Can I cancel my order?
Unfortunately, we can only cancel orders that have not already been dispatched. Please email merchandise@choose.love as soon as possible with your order number to cancel your order. We will do our best to help.
Can I change my delivery details?
Sadly, we’re not able to change your delivery details once the order has been dispatched. Please email merchandise@choose.love to enquire about changing your delivery details and we will be able to assist you if your order has not already been dispatched.
What method of payment can I use?
We accept the following methods of payment: Visa, MasterCard, American Express. Items are charged at point of order.
What is our approach to packaging?
We are trying to make sure our packaging is as sustainable and environmentally friendly as it can be but we always appreciate feedback on how we can improve.
More questions about your purchase?
Please get in touch at: merchandise@choose.love
Media or publicity enquiry?